Frequently asked questions

The app is free and there is no service fee for customers. You only pay the price agreed with the driver.

A price the app works out from the real road route, the number of helpers and the floors without a lift. It is a guide: drivers offer their own price and you choose.

The driver offers a price, the customer picks the offer that suits them. InDeliver recommends a price but does not impose it.

Directly to the driver, in cash, the price you accepted in the app. No online payment.

Yes, from 0 to 6 people on top of the driver to carry and load. Also give the floor and whether there is a lift.

Yes. Once you accept an offer, you see the driver’s position on the map during the trip.

Before they can send offers, every driver account is reviewed and approved by the InDeliver team.

A fixed fee per completed trip: 10 MAD for a cargo trike, small utility or van, 20 MAD for a truck. No percentage, nothing on cancelled trips, and new drivers start with a free period.

You top up your balance in advance and the fee is taken from it automatically at the end of each completed trip. The app shows your balance and its history.

By instant bank transfer to the InDeliver RIB shown in the app, then you declare the amount and the transfer reference. The team checks it and credits your balance. CashPlus is coming soon.

You cannot send new offers or confirm a trip until you top up and the top-up is validated.

No. During the free period (currently 30 days), no fee is taken on completed trips.

With your phone number or e-mail and a password, or with Google or Apple.

In the app: Account, then Delete my account. Or by e-mail to contact@indeliver.ma. All the details are on the Delete my account page.

31 cities, from Tangier to Dakhla: Casablanca, Rabat, Marrakech, Fez, Tangier, Agadir and more.

Darija, French and English.